GfK Study : CEZ, the most rapid operators, GdF Suez, appreciated for the quality of the response

CEZ call center operators are most rapid in answering customers, GdF Suez occupies the first place in the quality of response while E.ON scores last in both cases, according to a study by GfK.On average, a call is taken over in about three minutes by an operator and the email waiting time takes at least a day, GfK data shows. “According to a study conducted ...

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